QUALITY & CONTINUOUS IMPROVEMENT
Road & Rail Services is committed to the principles of total quality. Our organization is recognized within the industry for its leadership in quality management practices, and we strive to be the very best in the business when it comes to delivering quality services to our customers. We focus on delivering quality service to our customers by...
- Nurturing a continuous improvement culture
- Involving team members at all levels
- Promoting and rewarding process improvement recommendations
- Encouraging creativity and initiative in customer satisfaction
- Building a true learning organization
- Providing training in lean principles, team building and problem solving
Our program emphasizes closed loop continuous improvement and organizational learning, and the pursuit of total quality is an ongoing process – always better. We will continue to strive for excellence in this area and welcome your input on ways we can improve the quality of our services to your organization.